{"id":21,"date":"2026-01-16T15:12:55","date_gmt":"2026-01-16T14:12:55","guid":{"rendered":"https:\/\/perl-lys.fr\/wp1\/?page_id=21"},"modified":"2026-01-25T14:03:18","modified_gmt":"2026-01-25T13:03:18","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/perl-lys.fr\/en\/remboursements_retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"<h3 class=\"wp-block-heading\">Aper\u00e7u<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La  politique de remboursement et de retour est valable 30 jours (d\u00e9lai l\u00e9gal en France). Pass\u00e9 ce d\u00e9lai, nous ne pouvons malheureusement pas vous proposer de remboursement int\u00e9gral ni d&rsquo;\u00e9change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour \u00eatre admissible \u00e0 un retour, votre article doit \u00eatre inutilis\u00e9 et dans son \u00e9tat d&rsquo;origine. Il doit \u00e9galement \u00eatre dans son emballage d&rsquo;origine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tout article qui n&rsquo;est pas dans son \u00e9tat d&rsquo;origine, qui est endommag\u00e9 ou dont il manque des pi\u00e8ces pour des raisons qui ne nous sont pas imputables ne pourra pas \u00eatre rembours\u00e9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Remboursements<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un courriel pour vous confirmer sa r\u00e9ception. Nous vous informerons \u00e9galement de l&rsquo;acceptation ou du refus de votre remboursement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre demande est accept\u00e9e, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou \u00e0 votre mode de paiement initial, sous quelques jours.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Remboursements tardifs ou manquants<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous n&rsquo;avez pas encore re\u00e7u votre remboursement, veuillez d&rsquo;abord v\u00e9rifier votre compte bancaire.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ensuite, contactez votre banque ou votre soci\u00e9t\u00e9 de carte de cr\u00e9dit&nbsp;; le traitement d&rsquo;un remboursement peut prendre un certain temps.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si, apr\u00e8s avoir effectu\u00e9 toutes ces d\u00e9marches, vous n&rsquo;avez toujours pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 l&rsquo;adresse contact@perl-lys.fr .<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Articles en solde<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Seuls les articles \u00e0 prix r\u00e9gulier sont remboursables. Les articles sold\u00e9s ne sont pas remboursables.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9changes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous rempla\u00e7ons uniquement les articles d\u00e9fectueux ou endommag\u00e9s. Si vous souhaitez \u00e9changer un article contre le m\u00eame mod\u00e8le, veuillez nous envoyer un courriel \u00e0 contact@perl-lys.fr et nous retourner l&rsquo;article \u00e0 l&rsquo;adresse suivante&nbsp;: Melle Dubois Chlo\u00e9 route d&rsquo;Envaux 16400 La Couronne dans un d\u00e9lai de 15 jours.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Retours<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour retourner votre produit, veuillez l&rsquo;exp\u00e9dier \u00e0 l&rsquo;adresse suivante&nbsp;: Melle Dubois Chlo\u00e9 route d&rsquo;Envaux 16400 La Couronne<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les frais de retour sont \u00e0 votre charge et ne sont pas remboursables. Si vous recevez un remboursement, les frais de retour seront d\u00e9duits de ce dernier.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Besoin d&rsquo;aide&nbsp;?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute question relative aux remboursements et aux retours, veuillez nous contacter \u00e0 l&rsquo;adresse contact@perl-lys.fr .<\/p>","protected":false},"excerpt":{"rendered":"<p>Aper\u00e7u La politique de remboursement et de retour est valable 30 jours (d\u00e9lai l\u00e9gal en France). Pass\u00e9 ce d\u00e9lai, nous ne pouvons malheureusement pas vous proposer de remboursement int\u00e9gral ni d&rsquo;\u00e9change. Pour \u00eatre admissible \u00e0 un retour, votre article doit \u00eatre inutilis\u00e9 et dans son \u00e9tat d&rsquo;origine. Il doit \u00e9galement \u00eatre dans son emballage d&rsquo;origine. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/perl-lys.fr\/en\/wp-json\/wp\/v2\/pages\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/perl-lys.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/perl-lys.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/perl-lys.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/perl-lys.fr\/en\/wp-json\/wp\/v2\/comments?post=21"}],"version-history":[{"count":9,"href":"https:\/\/perl-lys.fr\/en\/wp-json\/wp\/v2\/pages\/21\/revisions"}],"predecessor-version":[{"id":353,"href":"https:\/\/perl-lys.fr\/en\/wp-json\/wp\/v2\/pages\/21\/revisions\/353"}],"wp:attachment":[{"href":"https:\/\/perl-lys.fr\/en\/wp-json\/wp\/v2\/media?parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}